Agents powered by SDRTN® overcome latency and production challenges, enabling the large-scale deployment of Conversational AI
SANTA CLARA, Calif., March 11, 2026 — Agora (NASDAQ: API), a worldwide frontrunner in real-time engagement, today announced its Conversational AI Agent solutions for Customer Service and Sales & Marketing – constructed on a unified platform engineered to resolve the technical obstacles that have prevented true enterprise-grade Conversational AI adoption. This launch coincides with the industry approaching a pivotal turning point. Gartner predicts that by the conclusion of 2027, conversational AI agents will automate 70% of customer interactions, and by 2028, AI agents are forecast to surpass human sellers by a ratio of 10 to 1. Even with this significant potential, numerous companies are still held back by outdated systems that fail to tackle prolonged wait times, inflexible call routing, or ineffective outreach – leading to operational stress and a decline in customer confidence.
The Infrastructure for Enterprise Voice AI
Agora’s all-inclusive Conversational AI platform removes critical production barriers by combining three essential technologies into one high-performance stack:
- Agent Studio: A visual, no-code interface that allows businesses to quickly create, test, and launch advanced voice AI agents.
- Conversational AI Engine: A sophisticated orchestration layer that merges Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Text-to-Speech (TTS) for smooth real-time operations.
- SDRTN® (Software-Defined Real-Time Network): Agora’s core, globally distributed network that guarantees sub-second latency and dependability.
Utilizing this high-performance stack, Agora achieves an operational reliability level that rival voice AI solutions cannot equal – guaranteeing a natural conversational flow via ultra-low-latency exchanges, crystal-clear communication even on busy networks, and accurate responses in loud settings through AI noise suppression and voice locking.
“Voice is our most innate form of communication, but scaling real-time conversational AI demands a purpose-built infrastructure,” stated Tony Zhao, Founder and CEO of Agora. “By addressing the latency and orchestration issues that have traditionally restricted voice AI, we are empowering businesses to finally implement conversational agents on a large scale without sacrificing customer experience quality.”
Presently, international organizations are already utilizing these features to revolutionize high-volume customer service and outbound engagement processes.
Revolutionizing Customer Conversations with Voice AI
AI Customer Service Agents: Expanding Support While Maintaining Quality
With rising customer interaction volumes, contact centers are under growing pressure to uphold service standards while controlling operational expenses. Agora’s AI Customer Service Agents address this by automating standard requests – including appointment reminders, shipping notifications, technical support, and billing questions – delivering reliable, immediate assistance that frees up human agents to concentrate on more intricate issues.
Key benefits:
- Instant availability: Offer round-the-clock automated support to address frequent questions without delays.
- Natural conversations: Enable smooth, lifelike discussions using sophisticated interruption-aware voice technology.
- Operational efficiency: Boost resolution rates with smart automation and smooth handoffs to human agents as required.
AI Sales & Marketing Agents: Smart Outreach on a Large Scale
Outbound engagement has traditionally depended on inflexible dialers and scripts that seem robotic to customers. Agora’s AI Sales & Marketing Agents rectify this by introducing conversational intelligence to outreach – enabling high-value applications such as debt collection, payment processing, outbound lead qualification, interactive surveys, and real-time event polls – via natural, immediate voice conversations.
Key benefits:
- Context-aware engagement: Handle complicated objections and adjust messaging on the fly in real time.
- Automated qualification: Detect highly interested buyers and book qualified appointments directly.
- Higher productivity: Allow sales teams to dedicate their efforts to finalizing deals instead of manual dialing and vetting.
“The main difficulty with conventional market research is the initial outreach friction. Employing Agora’s Voice AI agents to recruit participants for our survey platform has yielded a 10% conversion rate – a number we could not achieve previously with manual calls,” stated Alejandro Pinto Villalba, Executive Director at FasesBI. “The agents manage the initial pitch and incentive explanation perfectly, enabling us to expand our data gathering and reward allocation without adding to our operational staff.”
Learn more:
AI Customer Service Agents
https://www.agora.io/en/solutions/ai-customer-service-agents
AI Sales & Marketing Agents
https://www.agora.io/en/solutions/ai-sales-marketing-agents
About Agora
Agora is the global leader in real-time engagement, offering developers the APIs to integrate real-time voice, video, and conversational AI into any application. Based in Santa Clara, CA, Agora is relied upon by more than 2,000 organizations to deliver top-tier digital experiences in all sectors.
Learn more: https://www.agora.io/
Media contact:
Claudia Oliva
press@agora.io
